Ordering and Security
How do I place an order online?
Once you have found the item you would like to buy, select the quantity and click “Add to Cart”. Next, you will be brought to a page verifying your selection. You can either continue shopping, calculate shipping, update your cart, or proceed to check out. Once you finish shopping and have clicked the “check out” button, you will be prompted to a screen that asks for your billing and shipping information. Fill this form out and select your payment type. You have three options: credit card, PayPal or check. Once you have decided how you will pay for your purchase you are almost finished. It's very important that before you submit your order that you read the terms and conditions very carefully. This will state our return policy and other valuable information that you need to know before placing an order with Casino Game Supplies. Once you have read the terms and agreements click on the “submit” button.
How long will it take for custom product orders?
It will take up to 4 to 5 weeks for most custom casino tables. Expect 2 weeks for hot-stamping poker chips. It will take 4 weeks for custom label poker chips.
Can I change an order once it's placed?
If your item has not been shipped and/or production on customized items has not begun then we are happy to change or cancel your order. However, you must call our office immediately at 1-800-680-2440 Monday through Friday from 9:00 AM to 8:00 PM. Once we've shipped your item or have begun customizing any product, you cannot change your order. There are absolutely no exceptions.
How can I view my orders online?
In order to view your orders, you must have an account with us. Simply sign in to your account by clicking “Login” on the top right corner of the site. Click the “Orders” tab and you will see your recent orders.
What should I do if I receive an error message while ordering?
We apologize for the inconvenience and ask that you call our customer service department at 1-800-680-2440 to make sure your order has gone through. Simply reordering it on the website without calling customer service might cause you to duplicate your order which you will then be responsible for.
Do I need to set up an account to order?
No. Registration is not required to place an order through our store. Upon checkout, you may select 'Checkout as a guest' to complete your transaction without registering.
Where do you ship to?
Casino Game Supplies ships worldwide. However any international shipments (outside the USA and Canada), must be paid for by wire transfer only. We will not accept any other form of payment for international orders.
Who do you ship through?
Casino Game Supplies uses US Postal Service, UPS, FedEx, and several LTL freight companies to ship our products.
Has my order shipped yet?
US Postal Service along with Standard Ground Service, and LTL Freight usually ships between 2 and 3 days after the order is placed.
*Please note that this is just an approximate time and does not cover periods of high volume. During these times, please expect an extra few days when placing your order.
*If you want a package to arrive quicker, please select 2 or 3 day shipping. We also offer Next Day service. If you place your order with expedited shipping by noon, EST your package will ship out the same day, as long as nothing is customized in your order or out of stock.
*You will receive an email with tracking information (if available), when your order ships. Please refer to this email when tracking your order.
I already ordered my product, can I change the shipping method?
An order can be cancelled and a new order can be placed, unless that particular order has been printed, customized, or started in production. To cancel your order and place a new one please call our customer service department immediately at 1-800-680-2440. Emails are not accepted. Any orders that have address changes after they ship will incur a $20 charge passed to us by UPS.
What if my package was shipped back to you?
Please make sure that the address on your shipment is accurate before submitting your order. Furthermore make sure that someone will be available to sign for the shipment once it is delivered to your address. If your item is shipped back to us, we will charge you another shipping fee. This shipping fee covers the charge of bringing the package back to you. If you refuse the order you will also incur a shipping fee.
How long will it take for my order to arrive via Standard Ground?
You can expect your product to arrive anywhere between 2-7 days in the continental USA. For shipments to Hawaii, Alaska and Canada it can take up to 2 weeks for ground shipping.
When will my package arrive?
If tracking information is available, you will receive an email with tracking info. Please refer to this information when tracking your package. Orders shipped by regular ground service have no guaranteed arrival date. Furthermore there are no guaranteed shipping dates when shipping to states outside the continental USA.
Can I get Saturday or Sunday delivery?
Unfortunately, there is no weekend delivery.
How do I search for information on a specific product?
We have conveniently placed a search bar in the top header of the website. You can also browse through the categories by clicking through the top category menu or the category images in the center of the page. On every product page you will find information regarding the product such as dimensions, weight, features, production lead time, etc.
What if you no longer have an item in stock?
If an item you wish to purchase is out of stock, simply click on the link "Get Notified When Item is Back in Stock" on any product detail page. You will be promptly notified when the product is back in stock.
What are the benefits to being a Loyal Rewards member?
As a Loyalty Rewards Program member, you will receive points for every item you purchase at Casino Game Supplies. This allows you to buy future products with your Reward Points. Our Loyalty Rewards Program requires no annual fees and has no expiration date.
How do I set up a Loyal Rewards account?
Registering to become a Loyal Rewards member is quick, easy, and free. Simply follow registration prompts upon checkout to start saving on your next order, or click ‘Register’ in the top right corner of our website.
What is your return policy?
Returns are valid within 30 days of purchase. To initiate a return, it's crucial that you contact our office immediately. You can do this by phone at 1-800-680-2440 or by email at info@CasinoGameSupplies.com. Our office is open Monday through Friday from 9:00 AM to 6:00 PM and a customer service representative will be happy to authorize a return. Please note that no returned products will be processed without an authorization from our office.
Below are guidelines to help you with the return process.
Please inspect all Freight orders upon receiving. If damage is not discovered or noted and a shipment is signed for, Casino Game Supplies will not replace the product. You must inspect the shipment before signing for your purchase. By signing for your shipment you are confidently stating that there was absolutely no damage to your product. Please adhere to these rules as there are no exceptions to this policy.
Refunds can only be given to the original purchaser. You will be refunded in the same manner of payment in which you originally paid. For example, if you originally paid by credit card, then a refund will be issued back to the same exact card.
Please allow up to two (2) weeks for returns to be processed. If you have any questions or your return is taking longer than anticipated, please contact our office immediately. Our customer service representatives will be happy to answer any questions or concerns that you might have. Please note that Casino Game Supplies reserves the right to change this policy at any time.